“We want our customers to know we take renting seriously! Throughout the last 6 years we have developed and refined our operational procedures to ensure renting with us is as efficient, effective & reliable as possible. Renting is circular, and so is dependent on us & our customers. It is our job however to support our customers in helping us provide a reliable and excellent service.

We have a dedicated account manager with NZPost who follows up on our parcels. We utilise automatic calendar safety nets which allow us to space out rentals appropriately to account for postage & cleaning. Our system sends automatic reminders on return dates. We also use dated return cards & return instruction stickers on our return bags to help ensure returns are made correctly.