First Date Rentals – Rental Agreement / Terms of Service

When you purchase a rental from First Date Rentals, you are entering into a legally binding contract governed by the terms outlined on this page.

Our Commitment
We, First Date Rentals, agree to provide the garment(s) listed in your invoice, rental confirmation, or contract, in the specified size, colour, and design. The garment will be delivered to the address you provide, or made available for pick-up at our Milford studio, on the date requested in your order.

Your Rights as a Renter
By hiring from us, you are purchasing the right to wear one of our garments during your agreed rental period. This rental right is confirmed in both your booking confirmation email and our system.

• Only you, the renter whose details were provided at the time of booking, may wear the garment.
• The rental is for a fixed duration as agreed by both parties and in line with the date selection instructions on our website.
• Once the rental period expires, your right to the garment ends immediately and the item must be returned.

Your Responsibilities
To place a booking with us, you must provide:

• A New Zealand phone number
• A New Zealand home address
• A valid email address

(Overseas details will not be accepted. For higher-value orders, additional identification such as a driver’s licence or passport may be required.)

You agree to:

• Return the garment by the final date of your rental period
• Return it correctly and on time
• Be liable for late fees, loss of income, or replacement costs in cases of late return, damage, or theft

Ownership of Garments
All garments remain the legal property of First Date Rentals at all times. Renters acknowledge they are borrowing, not purchasing, the items and must return them as agreed.

Compensation
The renter acknowledges that any breach of these Terms & Conditions may result in compensation being sought by First Date Rentals, as outlined in this Agreement.

Age Requirement
If you are under 18 years of age, your parent or legal guardian must agree to this contract on your behalf.

Updates to Terms
We reserve the right, at our sole discretion, to update, change, or replace any part of these Terms of Service by posting updates on our website. It is your responsibility to check this page periodically. Continued use of our services after changes are posted constitutes acceptance of the updated terms.

Pricing & Payment

All prices are listed in NZD and include GST. Prices for our products and services may change at any time without prior notice.

We reserve the right to modify or discontinue the Service (or any part of it) at any time, without liability to you or any third party for changes, price adjustments, suspension, or discontinuation.

A full price breakdown will be displayed when you select your garment and again during the checkout process. Shipping charges are calculated at checkout and clearly listed before you complete payment.

By submitting your order, you authorise us to charge your selected payment method for the rental fee and applicable shipping charges. Please note that garments are not held or reserved until full payment has been received.

Garment Arrival Time

Shipping Days
We only ship during business hours on weekdays, in line with NZ Post’s operating network. Weekend delivery is only available if Saturday Delivery is selected at checkout.

Dispatch Timeframes

• Garments are usually sent 2–3 days prior to your rental start date, unless it is a late order.
• For weekend rentals, items are shipped by Tuesday or Wednesday at the latest.
• If a disruption affects our ability to send your garment 2–3 days before your event, we will contact you.

Event & Travel Requirements
If you require your garment earlier (e.g. for travel before your event, or if your event is during the day), please select your travel date or the day before your event as your rental start date.
Refunds will not be provided if the garment arrives later than needed, where we were not notified in advance of such requirements.

Extended Rentals
For added peace of mind, extended rentals (5–6 days) can be booked. This ensures your garment arrives earlier for special events.

Order Cut-Off Times

• All Friday/weekend hires must be placed by Wednesday 2PM, unless Saturday Delivery is selected.
• Orders placed after this time are made at the renter’s own risk.
• If placing a late order with Saturday Delivery, you must notify us when placing your order.

Pick-Ups
Pick-up bookings receive an automatic email the working day before the rental start date. Please reply to this email with your preferred collection time.

Refunds for Late Delivery
Refunds are only issued for late deliveries if:

• The order was placed 3 or more business days in advance of the rental start date (or 4 business days for rural addresses).

Orders placed with shorter notice are at the customer’s own risk, as we cannot guarantee dispatch early enough to avoid courier delays.

Rental Date Selection

All renters must follow the guidelines for selecting rental dates as outlined below.

Booking for multiple events

• All bookings for multiple event dates must be placed seperately to ensure smooth fulfilment that aligns with our system.

Return Dates

• All postal return dates must fall on working days only. Pick up order return dates can be on the weekend however.
• Orders are not confirmed unless the correct date selection instructions are followed.
• Rentals with non-working day return dates may be cancelled or incur late fees if this impacts turnaround times for another customer’s booking.

Extended Rentals

• Extended rentals may be booked for added flexibility and peace of mind. Or for customers who are travelling.
• An extended rental is defined as a 5–14 day hire period, beginning from the first date of your rental.

Garment Condition

As a rental company, our garments should not be expected to be in brand new condition, and general wear will be present. However, all garments must remain in wearable condition with only minimal wear, damage, or staining.

The condition of garments can change over time, particularly between try-ons and event bookings. Examples of acceptable wear and tear for rental garments include:

• Micro pilling
• Small loose threads
• Minor fabric nicks or holes
• Stitching nicks or aesthetic stitching loss
• Staining & Minor Marks: Minor permanent marks or faint staining may be present and will be noted in the garment’s condition description.
• Areas of repair or upkeep performed by our seamstress

We make every effort to note significant wear or damage in the garment condition description. Cleaning and repairs are carried out to the best of our ability. Garment condition between rentals is subject to change. Any new, non-minor stains or exterior damage that occur before your booking will be communicated to you in advance.

Cleaning Procedures

All garments are professionally cleaned between rentals. Cleaning methods are chosen based on the garment’s care label and fabric needs, and may include:

• Machine washing in protective wash bags
• Cold soaking
• Sanitising and deodorising in our on-site air-dresser machine and steam ironing
• Spot stain removal techniques when appropriate
• Dry cleaning is used for particular garments where it is essential for the care of the fabric.

Responsibility for the Garment

The person whose name the order is placed under is legally responsible for the garment. Responsibility begins when the garment is delivered (delivery scan) or collected, and continues until it is returned to First Date Rentals.

Garment Care

You agree to treat all garments with care to prevent unnecessary damage, staining, or loss. This includes:

• Selecting garments appropriate for your event and environment.
• Taking your height into consideration to avoid dragging or treading on the garment.
• Handling all garments delicately, as they are designer pieces.
• Adhering to our garment care instructions.

Travel with Garments

• Garments may be taken overseas if your rental dates cover the entire trip.
• Garments must be carried in hand luggage and must not be packed in checked luggage.

Alterations & Modifications

• Garments must not be altered, modified, or have anything attached or removed under any circumstances.
• This includes temporary stitching, pinning, excessive tape (only Clutch Glue is permitted), removing hanging ribbons, or cutting labels.
• Garments must be returned in the same condition as received.

Cleaning costs

• The rental price includes basic cleaning, performed by First Date Rentals.
• Some garments include standard dry cleaning, but extra cleaning costs apply for substantial staining or damage.

Damages to Garments

You are responsible for any damage or staining during your rental, including:

• Theft, fire, or loss
• Pulls, tears, or irreparable damage
• Stains, marking, or alterations that reduce the garment’s rentability

Failing to follow care instructions, return instructions, or rental agreement terms (e.g., posting returns incorrectly, altering garments, improper cleaning and not following our garment care instructions) makes you liable for compensation.

Compensation is determined fairly at the discretion of First Date Rentals, based on:

• Inspection of the item
• Ability to re-rent the garment
• Cost of repair, cleaning, or replacement
• Future rental income loss

By renting, you authorise First Date Rentals to charge for repairs, replacement, and/or lost income.

Partial Damage

• If a garment can still be rented at a discounted rate, compensation may still be required for damage, cleaning, or repair.

Replacement of Garments

If a garment is irreparable, stolen, or damaged beyond rentability, you authorise First Date Rentals to charge up to 150% of the retail price (RRP) & any late or loss of income.

Compensation includes:

• Full replacement cost
• Lost income from future bookings affected by the loss of the garment or changes to its condition
• Any import taxes, shipping, or alterations performed by us
• Repair/ cleaning costs

Replacement costs are calculated at the full value of the garment; depreciation does not apply if the garment requires complete replacement. At our discretion, we may offer a depreciated replacement cost for garments with pre-existing flaws.

• Any cleaning or repair attempts to restore damages must also be covered by the renter in full, even if unsuccessful. Repairs/cleaning are only deemed successful if the garment can be restored to its prior condition, as determined by First Date Rentals.
• If replacement or full RRP payment is made promptly, the garment will be sent to the renter to keep.

Payment for Damages

Compensation for damages may be paid via:

• Direct card payment (2.5% + 30 cents surcharge for card processing)
• Afterpay or Laybuy (5% surcharge)

Issues Upon Receiving the Garment

We offer refunds for garments that arrive damaged or stained beyond normal wear, provided we are notified immediately upon delivery.

Refund Conditions:

• The garment must be returned unworn within 24 hours of receipt.
• If the garment is worn or kept longer than 24 hours (or for the full rental period), this is considered acceptance of the item in its received condition, and the right to a refund is waived.
• Refunds are only considered after the garment has been returned for inspection within the necessary time frame.

Non-Compliance:

• Customers who intentionally withhold a garment or fail to return it within the 24-hour window forfeit the right to a refund and may incur standard late return fees.
• Partial refunds or credits may be considered if a garment is wearable but has an unlisted flaw beyond normal rental wear. Please notify us immediately if this occurs so we can assess the item.

Refunds or store credits are not offered in the following situations:

• Change of mind – deciding not to wear the garment or not liking how it looks on after it has been prepared and the service fulfilled.
• Fit or sizing issues – Fit varies from person to person, and may differ in length, proportions, or overall appearance when worn.
• Predescribed details – aspects of the garment already outlined in the description or photos (e.g. fabric type, design features, or noted flaws).
• Orders already processed – once the garment has been packed for postage or collection we are unable to process a cancellation.
• Normal rental garment wear – minor flaws or signs of wear that fall within the expected condition of a rental garment. 
• Late orders – bookings placed less than 3 working days before the rental start date, or after Wednesday 2pm for a weekend hire. These are placed at the customer’s own risk, and no refund or credit will be issued if delivery is delayed or unsuccessful.
• Try-ons not available – if we are unable to facilitate a try-on prior to your event due to existing bookings. Try-ons are subject to garment availability and are not guaranteed.

Refunds are only provided where we determine we are at fault. This is assessed at our discretion, and we take integrity and fairness seriously in every case.

For full details, please refer to our Refund & Cancellation Policy.

Shipping & Pick up Information

Pick Ups

• If you’ve selected pick up, you’ll receive a dedicated pick up email with full collection details.
• These are sent the working day prior to your rental start date. Please also check spam/junk folders, as they can occasionally land there.
• If you need to collect earlier, please book an extended rental to cover the extra time.
• Returns must be made to the same address where the garment was collected, on your return date.
• Pick up rentals must be dropped back in person — they cannot be returned via your own courier bag or regular post. Doing so may cause delays and result in late fees.

Shipping

• All parcels are shipped via NZPost through our Go Sweet Spot business account.
• NZPost operates on weekdays only (excluding public holidays). Saturday delivery is available for non-rural addresses when selected at checkout.
• You’ll receive a tracking number by email once your parcel has been collected by our courier. 
• Labels are automatically generated from the details entered at checkout, so please ensure your address is correct.
• Garments are sent 2–3 working days before your rental start date. For weekend rentals, we typically ship on Tuesday or Wednesday.
• For urgent or late orders, we offer same-day dispatch for bookings placed before 2pm. Orders after this will be sent the next day.
  

Please monitor your tracking closely. Renters are responsible for monitoring their own tracking & contacting NZPost promptly if issues arise.

Shipping Options

• Overnight Courier: Estimated as overnight, but not guaranteed.
• Rural Delivery: Usually takes 2  days. Rural addresses must be declared at checkout in the selected shipping option.
• Saturday Delivery: Recommended for late orders placed midweek, but not available for rural addresses.

Please ensure you select the correct option, as compensation cannot be offered if the wrong method is chosen.

Courier Delays & Contacting NZPost

• To track, use the NZPost or Go Sweet Spot website, or the link in your tracking email.
• If your parcel is delayed, please contact NZPost urgently on +64 9 977 0102. Depot collections can often be arranged if it has reached your local depot.
• We are happy to assist with investigations and follow up with NZPost. Please email us at admin@firstdaterentals.co.nz 

Delivery Issues

• If tracking shows “delivered”, responsibility transfers to the renter. Proof of delivery within your property boundary counts as receipt.
• If your parcel cannot be located, please contact NZPost and us immediately so an investigation can be launched. 
  

Late or Missed Deliveries

• If your garment doesn’t arrive by your rental start date, please contact us immediately.
• Refunds are offered if the late delivery is due to a late return from a previous renter.
• Compensation is not provided if a garment arrives late due to a redirection. Redirections are made at the risk of the renter as these often delay parcels.
• NZPost delays are outside our control and are not eligible for shipping cost refunds.
• Refunds or credits where appropriate will not be provided until the parcel is recovered, returned to us or the NZPost investigation is complete.

Late Orders

• Orders placed after Wednesday 2pm cut-off times or less than 3 working days in advance are considered late orders and are made at the renter’s own risk.
• No refunds or credits are provided if these arrive after the rental start date.
• We recommend Saturday delivery be selected for late orders for extra security, although this does not guarantee delivery.

Returns

• Postal returns: Use the prepaid shipping bag provided. Drop at an NZPost counter by 4pm on your return date.
• Do not use letter drop boxes outside of post offices or hand your parcel to third parties (hall staff or work collection areas). NZPost counters MUST be used only.
• Pick up returns: Place the garment back inside the branded bag and return it to our drop box or doorstep, then let us know once it’s been dropped off.

Late or incorrectly made returns incur $20 per day fees and/or charges for cancellations of subsequent rentals. This includes shipping items back on your own shipping & using economy/ letter post instead of courier. 

If you’ve lost your return bag, please contact us immediately for a replacement label. If this isn’t possible, you must return on NZPost Overnight Courier (yellow ticket) and provide tracking.

Theft & Unpaid Fees

For further information on damages and how compensation is determined, please refer to this section.

Compensation & Recovery Rights
First Date Rentals reserves the right to take any steps necessary to recover compensation for breaches of this rental agreement. This includes, but is not limited to, fees for:

• Specialist cleaning
• Late or incorrectly made returns
• Seamstress repairs
• Full replacement costs
• Loss of income

If these fees are not paid by the invoice due date or within 5 days, further action may be taken.

Methods of Recovery
We may recover outstanding debts through one or more of the following methods:

• Directly charging your stored card (via Windcave tokenization)
• Debt collection agencies
• Disputes Tribunal
• Legal action
• Police report
• Public disclosure of renter details (name and location only)

While we reserve the right to charge your card directly for overdue amounts, we will always attempt to contact you first to resolve the matter. If no response or resolution is received, charges will be processed securely through Windcave. All card details are stored using tokenization, meaning we never store full card numbers and remain fully PCI compliant.

Collection Fees
Renters are responsible for all costs associated with debt recovery, including Disputes Tribunal fees and debt collection surcharges. For Baycorp debt collection, a surcharge of 25% of the original debt applies and is non-reversible once submitted.

Payment Options
We offer Afterpay and Laybuy for outstanding debts, subject to a 5% surcharge.

Future Orders
If a customer has an outstanding debt, we reserve the right to:

• Cancel any new orders placed
• Retain payments made on those orders as compensation for the debt

Ownership of Damaged Items
Customers who fail to pay their debt by the required date and are submitted to debt collection, or whose card is charged as a last resort, waive any right to keep the damaged garment, even if the debt is later settled.

Rental Costs
Rental fees do not contribute towards outstanding debts (including late fees, replacement costs, repairs, or specialist cleaning).

Cleaning & Repair Costs

Prohibited Actions:

• Renters are strictly not allowed to wash or dry clean our garments. All cleaning is performed by First Date Rentals.

Simple Cleaning:

• Upon return, we will inspect the garment and determine the required cleaning.
• Light staining or minor dirtiness that can be removed by our team without external services is classified as “simple cleaning”. This cleaning is included in the rental cost and does not incur extra fees.
• First Date Rentals will determine whether a stain qualifies as simple cleaning.

Specialist Cleaning & Repairs:

• Any stains or damage beyond simple cleaning that require a dry cleaner or garment repair service will incur additional fees.
• Renters are responsible for paying these fees immediately. An invoice will be sent via email once costs are determined by us, our seamstress, or the dry cleaner/repair service.
• First Date Rentals reserves the right to select the dry cleaner or repair provider.
• Specialist fabrics (e.g., silks) or certain stain types may result in higher cleaning fees due to the need for expert care.

Pre-Existing Flaws:

• Any damages or staining present before your rental will not be considered your responsibility. These will be recorded in the garment condition description.
• Renters must notify us immediately upon delivery if they notice any unlisted or undocumented flaws.

Prices & Service Modifications

• Prices for our garments are subject to change without notice.
• First Date Rentals reserves the right to modify, suspend, or discontinue any of our services, products, or website content at any time without liability to you or any third party.
• Our website information, including garment condition descriptions, prices, and rental guidelines, is updated regularly. Changes may occur at any time, and it is the renter’s responsibility to review current information before placing an order.
• We are not liable for any inconvenience, losses, or misunderstandings arising from price changes, service modifications, or updates to website content.

 Ring Light Selfie Booth

This item is available for pick up in Auckland North Shore.

The item must be returned within the rental period time frame.

Loss of the item requires full replacement cost.

Exchanges & Date Shifts

You may exchange a garment for another (subject to availability). If the replacement garment has a higher rental price, the difference will apply.

You may also shift your booking dates (subject to availability). However, the cancellation policy always applies to the original rental date.

Example: If your original booking date has passed, no refund or credit will be issued even if you shifted the date.

If the replacement garment is more expensive, the price difference will apply. If it is less expensive, no refund will be given.

Fulfilled rental exchanges

• Exchanges may be arranged for fufilled pick-up rentals only, subject to garment availability. These must be organised within our work hours. 

Shipping address or delivery method amendment

We are happy to amend the shipping address for orders prior to shipment.

We can also change the delivery method for an order. When changing to shipping instead of pick up, this is confirmed once shipping costs have been paid.

Please email us to arrange this.

Cancellation Policy

At First Date Rentals, we aim to balance fairness for our customers with the realities of operating a small business.

When you place a booking, that garment is reserved exclusively for you—preventing others from hiring it. Each booking involves time and costs for garment preparation, cleaning, packaging, and postage arrangements.

Our policy aligns with the Consumer Guarantees Act, and the key terms are outlined below:

How to Cancel

Please email admin@firstdaterentals.co.nz with your order number to request a cancellation.

Cancellation Policy

Within 24 hours of booking

• Eligible for a full refund, minus a $5 processing fee.
• Not valid if the item has already been packed, or if the booking is within 3 days of your event.

7+ days before rental start date

• Refund minus a $35 cancellation fee.

4–6 days before rental start date

• Store credit (valid for 6 months) minus a $35 cancellation fee.

3 days or less before rental start date

• No refund or store credit.

Note: 

• This policy applies to each garment booked. 
• Try-on costs are non-refundable.

Late Orders

Orders placed less than 3 full working days before the rental start date are considered late orders. These are placed at the customer’s own risk.

• No refunds or store credits will be issued for late cancellations or failure to deliver/collect.

Exchanges & Date Shifts

• You may exchange a garment for another (subject to availability). If the replacement garment has a higher rental price, the difference will apply.
• You may also shift your booking dates (subject to availability). However, the cancellation policy always applies to the original rental date.Example: If your original booking date has passed, no refund or credit will be issued even if you shifted the date.

Refund Policy

Refunds or store credits are not offered in the following situations:

• Change of mind – deciding not to wear the garment or not liking how it looks on after it has been prepared and the service fulfilled.
• Fit or sizing issues – Fit varies from person to person, and may differ in length, proportions, or overall appearance when worn.
• Predescribed details – aspects of the garment already outlined in the description or photos (e.g. fabric type, design features, or noted flaws).
• Orders already processed – once the garment has been packed for postage or collection we are unable to process a cancellation.
• Normal rental garment wear – minor flaws or signs of wear that fall within the expected condition of a rental garment. 
• Late orders – bookings placed less than 3 working days before the rental start date, or after Wednesday 2pm for a weekend hire. These are placed at the customer’s own risk, and no refund or credit will be issued if delivery is delayed or unsuccessful.
• Try-ons not available – if we are unable to facilitate a try-on prior to your event due to existing bookings. Try-ons are subject to garment availability and are not guaranteed.

Refunds are only provided where we determine we are at fault. This is assessed at our discretion, and we take integrity and fairness seriously in every case.

Sizing & Fit

We provide detailed size guides, label sizing, measurements, photos, and recommendations to assist you in selecting the right garment. However, fit will always vary between individuals. It is the customer’s responsibility to review the size information, compare measurements, and determine the most suitable fit before booking.

Exchanges / Swap Outs

• Exchanges may be arranged for fufilled pick-up rentals only, subject to garment availability. These must be organised within our work hours. 
• If the replacement garment is more expensive, the price difference will apply. If it is less expensive, no refund will be given.

Store Credit Terms

• Store credits are valid for 6 months from the date of issue.
• Orders originally paid with store credit and later deemed eligible for a refund will have the credit reissued (no cash refunds).

Garment Returns & Late Fees

Return Deadlines

• Garments must be returned by the date stated on your return card, which is the date the item must be posted or dropped off.
• The end of your rental period is also indicated in your calendar booking confirmation and return reminder email. This is typically the next working day following your event.
• For weekend rentals, items must be returned by the following Monday, unless it is a public holiday, in which case return should occur on the next working day.

Importance of Timely Returns

• Returning your garment on time is as important as receiving it on time, as delays can affect other renters’ bookings.
• We rely on renters to return items correctly and punctually to ensure all customers receive their garments as planned.

Lost Bags or Pick-Up Rentals

• If you lose your postage bag, contact us. We will email you a new shipping label to print and attach to a postage bag.
• Pick-up rentals must not be shipped back without prior contact. Late fees will apply if you return a pick-up rental incorrectly.

Late Fees

• If a garment is not posted via NZ Post (before 4 PM) or received at our Milford studio location by the agreed return date, a $20 per day late fee applies for each day past the rental end date.
• You may also be liable for compensation for any loss of income caused by the late return, including situations where another rental is cancelled due to the delay.

Incorrect Return Methods Include:

• Using your own postage, particularly economy post
• Using letterbox drop-offs instead of NZ Post counters
• Offloading returns to a third party that causes delay (e.g., workplace mail, staff)
• Leaving the parcel in a letterbox for collection
• Late fees continue to accrue for late payments for replacement costs, damage, or cleaning fees.

Important:

• Always read and follow the return instructions provided carefully to avoid late fees or additional charges.

 Bulk Rentals & Gift Cards

All bulk rentals are bound to the same rental agreement as normal rentals.

Should an item be returned late without contacting us & for a justifiable reason you waive the right to anymore outstanding bulk rentals in your subscription. 
Bulk rentals only apply to rentals $85 and under.

Bulk Rental Subscriptions & Gift Cards are non-refundable.

The customer who redeems the gift card is solely liable for the rental.

For Sale Items

All purchases of 'for sale' items are final. 

These cannot be returned or exchanged. We describe any defects in the description & photographs. 

Damage Insurance

Damage insurance is available for all garment rentals & covers accidental damage to the garments during your rental.

The Damage insurance price is scaled to the garment rental price and the RRP of the garment.

Our damage insurance covers up to $100 worth of specialist cleaning costs OR $100 worth of seamstress repairs to our garments.

Damage insurance does NOT cover and/ or contribute to:

• The replacement cost of a garment.
• Loss of income for future rentals.
• Late return fees.
• Loss or damage due to carelessness, theft or other.

Full replacement cost is required should we deem a garment irreparable or lost. Further details on this can be found in section 6 of the rental agreement.

Damage Insurance is non refundable.

• It cannot be refunded through cancellation of your rental.
• It cannot be refunded in the event of no damage/ staining during your rental.

Payment Options 

The payment methods offered by First Date Rentals through our secure checkout system include:

• Windcave - Card Payments: Visa, Mastercard & Amex
• ZipPay
• Afterpay

We do not hold or take bookings prior to payment being made.

Our Commitment to Our Customers

At First Date Rentals, we love seeing our customers shine in our garments and can’t wait to see your photos! We are committed to providing exceptional service and ensuring that every rental garment meets your expectations.

By placing a booking with First Date Rentals, we guarantee to:

• Deliver the garment you booked by your rental period start date.
• Ensure all garments meet the quality standards expected of a rental and are cleaned and ready to wear.
• List any significant flaws in the garment condition description on the product page, or contact you if changes occur after booking.

Please note: as a rental service, our garments are pre-worn, and minor signs of wear are normal.

Renter Obligations

Your obligations as a renter are outlined in this rental agreement. Please read it carefully.

Once a garment has been delivered, you are responsible for its safety and condition, so please handle it with care.

As a renter, you agree to, but are not limited to:

• Taking care of the garment to the best of your ability.
• Adhering to our garment care instructions. :Not altering, washing, or modifying the garment in any way.
• Paying any compensation required under this rental agreement for breaches, as agreed at checkout.
• Returning the garment correctly and on time, as stated on your return card.
• Avoiding defamatory comments or speech towards First Date Rentals or our employees. This includes false or retaliatory reviews, for which compensation may be sought.

Limitations of our liability

We do not guarantee that your experience with our service will be uninterrupted, timely, secure, or free of errors. Additionally, we cannot assure that the results obtained from using the service will be accurate or reliable.

You acknowledge that we may occasionally remove the service for an indefinite period or cancel it at any time without prior notice. Your use of the service, or your inability to use it, is entirely at your own risk. The service and all products provided through it are offered 'as is' and 'as available,' without any representations, warranties, or conditions of any kind, whether express or implied. This includes all implied warranties of merchantability, quality, fitness for a particular purpose, durability, title, and non-infringement.

Under no circumstances will First Date Rentals, along with our directors, officers, employees, affiliates, agents, contractors, interns, suppliers, service providers, or licensors, be liable for any injury, loss, claim, or direct, indirect, incidental, punitive, special, or consequential damages of any sort. This includes, but is not limited to, lost profits, lost revenue, lost savings, loss of data, replacement costs, or any similar damages arising from your use of the service or any products obtained through it. This also applies to any claims related to errors or omissions in any content made available through the service or any loss or damage incurred as a result of such use. Even if we have been advised of the possibility of such damages, we will not be held responsible.

Indemnification

You agree to indemnify, defend, and hold harmless First Date Rentals and its affiliates, partners, officers, directors, agents, contractors, licensors, service providers, subcontractors, suppliers, interns, and employees from any claims or demands, including reasonable attorneys' fees, made by any third party arising from your breach of these Terms of Service or related documents, or your violation of any laws or the rights of others.

Severability

If any provision of these Terms of Service is found to be unlawful, void, or unenforceable, that provision will still be enforceable to the fullest extent permitted by law, and the unenforceable portion will be considered severed from these Terms. This determination will not affect the validity or enforceability of the remaining provisions.

Termination

These Terms of Service/ Rental Agreement are effective unless and until terminated by either you or us. Renters can only terminate the service/ agreement prior to us completing the packing or postage of your order through notifying us of cancellation. 

The obligations and liabilities of the parties incurred shall survive the termination of the agreement for all purposes.

If in our sole judgment you fail, or we suspect that you have failed, to comply with any term or provision of these Terms of Service, we also may terminate this agreement at any time without notice. The customer will remain liable for all amounts due up to and including the date of termination; and/or accordingly may deny you access to our Services (or any part thereof).

We reserve the right to refuse service to anyone, for any reason (which we are not obligated to disclose), at any time. This includes, but is not limited to: expressing animosity or disrespect towards our staff, exhibiting unfaithful behavior during a previous service, failing to settle outstanding debts, or engaging in harassment, abuse, insults, harm, defamation, slander, disparagement, intimidation, or discrimination based on gender, sexual orientation, religion, ethnicity, race, age, national origin, or disability; as well as providing false or misleading information.

Customers who are deemed to have acted disrespectfully or inappropriately towards our business or staff, including intentionally ignoring our communications, will be permanently banned. Additionally, customers who refuse to pay outstanding debts, leading us to use debt collectors, or whose actions have caused harm to us or other customers or their orders will also be banned.

We reserve the right to request additional Identification for any order placed. This may include providing a passport, drivers license etc. Should this information not be provided upon request we reserve the right to terminate the service. 

You understand that your content (not including credit card information), may be transferred unencrypted and involve (a) transmissions over various networks; and (b) changes to conform and adapt to technical requirements of connecting networks or devices. Credit card information is always encrypted during transfer over networks. 

Privacy Policy

Our Privacy Policy can be visited here https://firstdaterentals.co.nz/pages/privacy-policy 

Customer Care

If you have any questions, feedback or issues with your order please contact First Date Rentals through one of the following contact options.

Instagram Direct Message: @Firstdaterentals

Email: admin@firstdaterentals.co.nz

We will aim to respond to your enquiry as soon as possible.