Rental Agreement

Rental Agreement / Terms of Service

 

Table of contents:

  1. Basic Rental Rules/ Agreement
  2. Rental Fees
  3. Garment Arrival Time
  4. Rental Date Selection
  5. Item Descriptions & cleaning procedures
  6. Item Care/ Damages/ Irreparable damages
  7. Issues upon receiving a rental
  8. Shipping/ Pick up Information
  9. Theft & Unpaid fees
  10. Dry Cleaning/ Cleaning Costs
  11. Modifications to our website/ service
  12. Ring Light Selfie Booths
  13. Order modifications
  14. Cancellations/ Refunds
  15. Returns/ Return Cards
  16. Late Fees
  17. Bulk Rentals & Gift Cards
  18. COVID-19
  19. Payment Options 
  20. Limitations of our Liability
  21. Our commitment to you
  22. Your Obligations
  23. Customer Care
  24. For Sale Items
  25. Privacy Policy
  26. Termination 

 

First Date Rentals Terms & Conditions

This website is operated by First Date Rentals. Throughout the site, the terms “we”, “us” and “our” refer to First Date Rentals. First Date Rentals offers this website, including all information, tools and services available from this site to you, the user, conditioned upon your acceptance of all terms, conditions, policies and notices stated here.

By visiting any aspect of 'www.firstdaterentals.co.nz and/ or purchasing something from us, you engage in our “Service” and agree to be bound by the following terms and conditions (“Terms of Service”, “Terms” AND "The Rental Agreement"), including those additional terms and conditions and policies referenced herein and/or available by hyperlink. These Terms of Service apply to all users of the site, including without limitation users who are browsers, vendors, customers, merchants, and/ or contributors of content.

We reserve the right to alter and add to our hire terms and conditions as required. Any changes published will be effective immediately. The Renter is responsible for ensuring they're aware of the latest terms and conditions published on our website. 

Placing an order of any sort automatically binds you to these terms & conditions. 

 

  1. Basic Rental Rules/ Agreement

The legally binding contract agreed to when you purchase a rental with us is the First Date Rentals Rental Agreement/ Terms of Service as outlined on this page.

We, First Date Rentals, rent out our garment/s as stated in the invoice/ rental confirmation/ contract for a set period of time, to the Renter whom is also listed on this agreement on the following terms & conditions. 

When you hire from First Date Rentals, you are purchasing the right to wear one of our gorgeous garments during your agreed rental period, this is stated both on your confirmation email and in our system. Only you, the renter who's details were provided during booking is legally allowed to wear the rented garment.

We agree to deliver the garment ordered including the specified size, colour and design, on the date that you have requested, at the address noted in the order/ or have it available for pick up at our Milford studio.

To place a booking with us, you the renter must provide all of the following: NZ phone number, NZ home address & email address. Overseas information will not be accepted. Further Identification (Drivers license, passport etc) may be requested by us for larger value orders.

The garment rental is for a set duration that has been agreed on by both you and us (First Date Rentals). It must also align with the date selection instructions as outlined on our website. Following the expiry of the agreed rental period, your right to have the item is removed immediately. You agree to return the garment correctly, by the rental expiration date (the last date of your rental period). If the item is not returned by the due date stated in the terms and conditions you will be accountable for late fees/ loss of income or theft.

First Date Rentals is the legal owner of the all rental items at all times, you are simply 'borrowing'. Therefore, all rental items MUST be returned, and on time. 

The Renter acknowledges that in any breach of the rules stated in the terms & conditions that First Date Rentals has the ability to seek compensation as further out lined in the full rental agreement. 

All prices listed on our site are in New Zealand Dollars (NZD)

If you are under 18 years of age, your parent or legal guardian must agree to this contract.

 

The Rental Agreement in depth...

  1. Rental Fees

The rental fee is listed on the website in $NZDollars. It is also shown when you select your garment and during payment process. The shipping charges are calculated at checkout and will be listed for you.

Through submitting your order you agree to authorise us to charge your payment method for the rental fee, shipping and the required bond. This will happen immediately.

Rentals cannot be booked or held prior to payment. 

We do not hold items prior to payment being received.

 

  1. Garment Arrival Time

We only ship on weekdays during work hours. This is as per NZ Posts network which does not operate on weekends, unless Saturday delivery is selected at checkout.

Garments are typically posted 2-3 days prior to your rental start period. Unless in the circumstances of a late order. For weekend orders we ship on Tuesdays & Wednesdays at latest. We will contact renters in the event of a disruption to our ability to send an item 2-3 days prior to an event.

If you are needing your garment during the day or the days prior before your event ( eg. you are travelling early to your event) please chose your date of travel as your rental start date or the day prior for events during the day. We do not offer refunds if the garment does not arrive prior if we are not notified of such circumstances.

Extended rentals (5-6 days) can be booked for extra special events for extra security & to receive the item early! 

All Friday/Weekend hires must be placed by Wednesday 2PM unless selecting Saturday delivery. Orders placed after this time are made at the renters own risk of late arrival. We must be notified when placing an order after this time using Saturday delivery.

Pick ups are notified the day prior to their rental start date via an automatic emailing- please respond to this with your preferred collection time.

Refunds are only provided for late deliveries if the order was placed 3 or more (4 or more for rural addresses) business days in advance of their rental start date. Orders made less than 3 working days in advance are placed at the customers own risk. This is as we were not provided enough notice to ensure the orders is sent early enough to avoid potential delays. 

 

  1. Rental Date Selection

All renters must follow the guidelines to date selection as described here.

All return dates MUST be working days only.

Renters who do not select working days as return dates are subject to having their rentals cancelled or late fees should this interfere with turnaround times for another customers rental.

Extended rentals may be selected for extra security and longer rental periods!

If you select extended rental, this is for a rental 5 days or over and up to 6 days. Therefore, your rental period can be up to 6 days from the first date of your rental period. 

 

  1. Item Descriptions & Cleaning Procedures

Item Descriptions

Items with flaws, or imperfections that we know about will have these listed in the 'garment condition' description on their product page. No refunds will be offered for renting items with listed imperfections as these have been acknowledged before renting the item. We are more than happy to offer photos of describe imperfections upon request.

Label size and recommended sizings are seperate to one another. Label size will always be the label attached by the maker of the dress, whereas recommended sizings are what we recommend is the actual fit of the garment. We are not liable if this description is not entirely accurate for you.

Please remember we are a garment rental company, therefore our garments should not be expected to be in brand new condition and general wear will be present. However,  importantly we acknowledge they must be in wearable condition with minimal damage/ staining.  There will always be an element of wear to these garments.

Expected wear & tear for a rental garment includes things such as:

  • Micro pulls
  • Small loose threads
  • Minor knicks to fabric
  • Stitching knicks
  • Small or unobvious markings. 
We do our best to make note of any significant wear and tear in garment condition descriptions. Cleaning and repairs are always done to the best of our ability but changes to the garments condition can always occur between booking and your rental. We will contact you in the event of significant condition changes or attach notes inside the garment for minor changes.  

 

Cleaning procedures

All items are cleaned thoroughly by us between rentals.

Dry cleaning is only used in more extreme circumstances as we require quicker turnarounds than this service can provide.

We have on-site airdressing machine which we use to fully sanitise and deodorise garments.

Depending on care labels, garments are either machine washed in wash bags, cold soaked or airdressered. Stain removal techniques are also used when appropriate.

We also have an on-site steam ironing machine which is used to iron all garments.

Garments should be expected to have minimal staining, we aim to list any minor permanent marks in garment conditions. However as garment condition can change by each rental, this is subject to change. We will aim to notify you of any new non-minor staining to the exterior of garments. 

 

  1. Item Care/ Damages/ Irreparable Damages

You agree the name the order is placed under is legally responsible for the item in the case that issues arise. You are responsible for the garment from when it arrives to you (delivery scan) or is collected, until it arrives back to us.

You agree to treat our garment(s) with care so that unnecessary damage/ staining or loss of the garment do not occur.
If a garment is not returned or is damaged/ damaged beyond use you will be held accountable and required to pay compensation. Such circumstances include theft, fire damage, staining, pulls, tears, loss of item or any other occurrences which affect & alter our garments condition.

We do allow renters to travel with our garments, including overseas if their rental dates are selected to cover their entire trip. However renters MUST NOT travel with our garments inside checked in luggage. Our garments must be kept with the renter in carry ons. This is to ensure the safety of our garment. 

Renters are strictly not to alter, modify or attach anything to our garments. This includes pinning, excess tape use, removing hanging ribbons. The item must remain as delivered.

You are required to pay compensation in order to replace, repair or clean the damage to the garment/ outfit back to its original condition prior to your rental. Rental cleaning costs only cover simple cleaning able to be performed by us & that is successful. 

The applicable damage compensation will be determined fairly at the discretion of First Date Rentals based upon: A reasonable inspection of the item, its ability to be rented again, the degree of damage, how much it will cost to repair/ clean or replace and any future rental income loss. 

Should cleaning be first attempted to fix damages/ staining, this must be covered by the renter in full, even if the attempts to clean/ repairs are not successful. 

Repairs/ cleaning of the garment will only be to satisfaction if the garment can be returned to its prior condition. This is at our discretion to determine.

You agree that if you receive a garment damaged and the damages were not made by you, to contact us immediately upon receiving with photos as soon as the garment is received. Should renters NOT do this immediately they may be subject to pay compensation for these damages upon return of the garment.

Should a garment be irreparable or damaged beyond rentability we may charge up to 150% of the retail price (RRP) (To account for future bookings) of the garment. Compensation for damaged garments includes covering any loss of income for future bookings which are impacted. This includes other customers who no longer wish to rent the garment due to condition change. Compensation also includes any alterations we have performance, import taxes and shipping costs.

Should a garments condition be altered due to damage, but only to a degree we think it can still be rented at a discounted rate, we will require damage compensation. This will often occur when we are unable to replace a garment. This amount will be decided upon based on the degree of damage, the rental price reduction required & any loss of income. 

Compensation for damages can be paid using direct card payment, Afterpay, Laybuy. Card payment has a 2.7% surcharge for card processing fees. Afterpay & Laybuy have a 5% surcharge.

When renters pay compensation to replace garments or the full RRP the garment will be sent to them to keep. 

Not following instructions outlined by us, in the rental agreement, return card or return email instructions makes you liable to any compensation deemed necessary. This includes things such as posting a return on your own postage, using drop boxes, failing to abide by garment care instructions, altering garments, cleaning garments, etc. In doing so you authorise us to charge for repair costs, replacement costs AND/OR lost of income compensation.

By renting a garment you hereby authorise First Date Rentals to charge you the renter these described costs, if we determine any damages, staining or theft or loss has occurred. If the item is unable to be replaced, we will still require these same costs.

 

  1. Issues upon receiving a rental

Refunds are offered in the case where an item is received damaged & or stained beyond wearability and we are notified immediately. The garment must also be  returned correctly within 24 hours after being received and remain unworn. Choosing to wear an item to your event or keeping a rental for longer than 24 hours after receiving it declares that you accept the garment in this condition and waive the right to refund. There are no other circumstances where correctly delivered/ collected rentals will be refunded.

Partial refunds may be offered if a garment is received in a wearable but with an unlisted flaw beyond the scope of normal/ expected rental wear. Please contact us immediately upon receiving if your garment comes with a minor defect or stain that we have not pre-listed. We will assess the situation and determine compensation that is suitable. 

Refunds are not offered for sizing or fit once the rental is completed as placing a booking holds the garment from availability to other customers. We have also undergone the process to complete the rental, which includes our time, cleaning & packaging. We also typically cannot get rentals rebooked for the same dates that have already been posted/ picked up and have completed the rental on our end. Swap outs may however be available for pick up orders. Please contact us to organise this. 

Measurements can be found on garment listings where applicable or by referring to the size guide of the brand the garment is from. We provide more detailed sizing recommendations on all garment pages to give a better reference of the actual fit based on our own & customer experience with these garments. 

Further sizing information can be requested from us. Such as asking us to measure garment lengths etc.

Try ons are also available at our Milford Studio.

 

  1. Shipping / Pick up Information

I am a pick up!

Pick ups will be contacted via a pick up email containing all collection details. Pick up emails are sent the working day prior to their rental start period. Pick up emails can sort to spam folders on occasion, please monitor these. 

Please book extended rentals in the case you need to pick up a garment early. 

Pick ups are required to return garments via drop off to the same address they were collected from on their return date.

You agree you will not send a picked up rental back in your own return bag. You also agree you will not send an item back on normal post, this will mean you will be charged for late fees as this type of postal service takes at least 4 days. 

 

How we ship? 

All parcels are shipped through a Go Sweet Spot business account using NZPost as the carrier.  NZPosts network only functions on weekdays- unless a Saturday delivery ticket is used. Therefore we can only ship on weekdays. Our labels are electronically generated based off the details inputted at checkout. 

Garments are typically posted 2-3 working days prior to your rental start period. Unless in the circumstances of a late order. For Friday/ Weekend orders we typically ship on Tuesdays & Wednesdays. This allows at least 2 days on overnight courier to reach you. We will always contact renters in the event of a disruption to our ability to send an item 2-3 days prior to an event.

Your tracking number will be sent to you via email or text message when your item has been packaged by us. Please contact us if you have not received your tracking number. Your delivery estimate can be checked via your tracking which shows the target delivery date.

All of our postage rentals include prepaid return bags. 

We offer same day posting for late orders placed before 2pm, orders placed after this time will be shipped the following day. 

Renters must monitor their parcels closely and contact NZPost urgently should issues arise. 

 

Shipping options:

    Overnight courier shipping: NZPost overnight courier is estimated to be overnight, but not guaranteed. This service is subject to shipping delays that may affect the items ability in meeting this estimate. Although the majority of parcels make their overnight targets.

    Rural shipping: Rural courier is estimated to take 2-3 days to arrive. If you do not select Rural shipping for a rural address, we are not liable if the item does not arrive in time.

    Saturday delivery: If an order is placed after 2pm on Wednesday for the current week/weekend & your event date is Saturday, we strongly advise selecting Saturday delivery as your shipping option. Late orders that select Saturday delivery tags are still made at the renters own risk. Saturday delivery is not available for rural addresses. 

    Renters who incorrectly select pick up instead of shipping, will not be offered any form of compensation if the garment does not arrive to them in time. Please carefully select your shipping option, and double check this on your order confirmation.

    Please note we can only do as much as the postal system allows us to. We always ship on overnight courier, however this is subject to delays which are out of our control. When renting garments there is always an associated risk, particularly when you are choosing for us to ship the item via NZPost as a seperate contractor. We have a 3/4 day automatic block either-side of all rentals to allow for extra secure turn around times. However if delays are extensive or previous renters do not post their items back on time there is always slight risk. 

     

    Steps to contact NZ Post

    To track your item please go to the NZ post or Go Sweet spot tracking website. Or click the tracking link on your email. We advise constantly monitoring your tracking.

    Shipping delays do occur. If your item has been delayed, please contact NZPost/ Courier Post on 0800 268 743 as soon as possible. Do not enter the tracking number when prompted (Doing this will only mean the system reiterates tracking updates to you). Rather keep hitting # until it connects you to a representative (Usually 3 times).

    We ask that receivers contact NZ Post for issues as this is the items postal carrier and we unfortunately have no control over delays. When contacting NZ Post, depot pick ups can usually be arranged if the item has reached your local depot. 

    We want to advise that often when items say their last scan is at the outward depot (East Tamaki) that they are often not still located here. There is typically never any inward depot scan. Items usually move straight from Processing at outward depot to suddenly “ready for courier” or “out for delivery”. This can change at any time! 

    We are not liable for communications between our customers and NZ Post. Although in some circumstances we may try assist, this does not make us liable for the communication involved.

     

    Your item has been shipped- What's next?

    To track your item please go to the NZ post or Go Sweet Spot's tracking website. Or click the tracking link on your email. Please monitor your tracking closely.

    Please take caution in redirecting your item. This will likely cause delivery delays in getting your parcel on time as the parcel will then be halted in processing & require relabelling. Should you request a redirection we are not liable if the parcel does not arrive on time. 

     

    Delays/ Issues in the Courier Network

    To check regional delays within NZPost please click here.

    We unfortunately cannot speed up orders once within the NZPost Network, please contact NZ Post for assistance with courier related issues. Please also contact us to let us know if the garment is delayed. We do however monitor our parcels while in transit. We are happy to try help and offer any assistance to you! Please contact us if you would like an investigation opened for a delayed parcel.

    When contacting NZ Post we also advise that sometimes depot pick ups can be arranged if the item has reached your local depot. All contact must be made urgently to us and NZ Post in the even of a missing or extremely delayed parcel. If your item has made it to your local depot or is stuck at "ready for courier" please urgently call NZPost to request a depot collection.

    Parcels with tracking showing 'attempted delivery', 'ready for courier', AND/OR redirection requested are not applicable for refunds. We recommend that you pick it up from the depot/post shop if the parcel has been attempted for delivery or has spent an extended amount of time awaiting courier collection. Redelivery or redirection will cause further delays.

    Should an item say delivered but cannot be located by the renter, the renter must urgently contact NZ Post & First Date Rentals. Renters are required to take responsible & urgent action in such circumstances. A delivery scan highlights to us the item is with you and your responsibility. Delivered parcels which NZPost can show an accurate geo-tagged proof of delivery within your property boundary are at the full responsibility of the renter. All parcels are non-signature and so we do require renters to monitor tracking closely and take urgent action to secure the parcel once delivered. 

    Should a parcel be unable to be located by the recipient, First Date Rentals will request an investigation be logged with NZPost. This will likely include them following up on the delivery scan, with the delivery driver, etc. We are unable to provide any form of refund to our customer until this investigation has been concluded by NZPost/ or the parcel has been recovered. 

     

    Orders that arrive after rental start dates

    Orders that do not arrive by the rental period start date are assessed on an individual basis by us. Please email us immediately if your parcel does not arrive by your rental start date.

    We do not offer refunds or store credits for orders placed after the 2pm Wednesday postal cut off, Thursday or Friday prior to weekend rentals OR orders placed less than 3 full working days in advance to the rental period start date as we were not given enough time to ensure these were sent earlier to avoid potential delays. 

    We do not offer refunds for orders where rural addresses have not been declared correctly during the ordering process.

    We do not offer refunds for orders where recipients have redirected the parcel in transit. Redirection will mean the parcel is pulled from processing to relabel which causes delays.

    Orders that do not arrive in time due to late returns will be offered a full refund should the garment not arrive on time. We will contact the renter as soon as we know an item is returning to us late, so the renter will know if this applies to them and that the item is being sent late.

    All orders that arrive late due to NZPost delays are not applicable for refunds of their shipping costs. NZPost does not offer postal charge refunds in the instance that parcels do not make their estimated delivery dates. 

    Any order which we have assessed and determined that a refund is appropriate will only have this processed once the garment is received back by us. It must be un-worn condition and posted back correctly within 24 hours of receiving it.

    By agreeing to our rental agreement you exempt us from any liabilities due to postal delays.

     

    How late can I place an order?

    Please refer to the link here

    The instructions in this information page are bound to our rental agreement.

     

    Returning your garment
    Postal rentals: Please only post garments in your prepaid return bags & drop them to a NZ post office counter as early as possible. Postal returns need to be completed by 4pm at latest.

    PLEASE AVOID USING LETTER POST DROP BOXES OR HANDING OFF PARCELS TO OTHERS (EG. HALL STAFF, WORK POSTAL COLLECTION AREAS).


    Pick up rentals: Please pack your rental inside its branded return bag with its return card. Return the bag, return card and garment to our drop box or doorstep & contact us to let us know its there! 

    Returning rentals late or incorrectly will subject you to $20 per day late fees AND/ OR require you to cover the cost of the next rental should it need to be cancelled. Incorrect methods of returning rental garments includes the use of:

    • -Your own postage (Particularly economy post)
    • -Using letter post drop boxes instead of post office counters
    • -Offloading your return duties to a third party which results in its late return (EG. Hall staff, work postage areas) 

      

    I have lost my return bag

    You also agree should you lose your return bag, that you will not send the item back without contacting us first as we may be able to forward you a label to print on paper. Should you not have access to a printer you agree you MUST urgently send the garment back on NZPOST overnight courier (yellow ticket) & forward us the tracking. Should you send the item back incorrectly or on economy post you will be liable for late fees and any rentals we must cancel.

     

    1. Theft & Unpaid fees

    For further information of damages or how we determine the applicable compensation please see section 6.

    First Date Rentals reserves the right to take all steps we deem necessary to receive the applicable compensation required due to breach of the terms & conditions outlined in this rental agreement. Such as legal action and debt collection.

    In circumstances where other rental related fees are warranted (Eg. specialist cleaning costs, late or incorrectly made return fees, repair fees, etc). We reserve the right to take further action when these fees are not paid by their invoiced due date. 

    Methods can include but are not limited to debt collection agencies, disputes tribunal, legal action, naming you publicly. Personal data entered when placing the order may be discreetly used to recover the garment AND/OR recover compensation through the methods previously discussed (A renters full name is the only exception to this). 

    Renters are required to cover all debt collection fees (for Baycorp debt collection this surcharge is an added 25% of the original debt owed).  If an invoice, fee or garment return is over 5 working days late/unpaid the debt OR we have been unable to contact the renter OR we are dissatisfied with the response received, the debt will be submitted to debt collectors. Once submitted the surcharge becomes irreversible. 

    Typically all late return, loss of income or damages invoices have a 5 day due date. We offer Afterpay & Laybuy options for all debts with an added 5% surcharge. 

    Should a customer have an outstanding debt to us & then place a new order. We reserve the right to not fulfill & cancel the new order. We also reserve the right to keep the new orders payment as compensation for the outstanding debt. 

    Please note any charges/ fees are over and above any rental fees that have already been paid.

     

    1. Cleaning & Repair Costs

    Renters are required to not try to wash or dry clean our garments, once we receive the item back we will inspect it and determine the cost of cleaning, if there is any.

    The majority of light staining we can remove our selves without cost to the renter. We will determine if we can do this! This is called 'simple cleaning' and can be described as light staining or dirtiness that can be removed by us personally, all staining or damage beyond this that cannot be easily removed or fixed by us will be subject to extra fees. 

    If the item is stained beyond what we can easily remove ourselves or is damaged but is able to be fixed by a dry cleaner/ garment repair place, the renter is required to pay extra dry-cleaning/ repair costs. You are required to pay these fees immediately as they are urgent. You will be invoiced with the cost via email once this has been determined by us, our seamstress or dry cleaners.

    We reserve the right to select the dry cleaner/ repair place. 

    Please note specialist fabrics (Eg. Silks) or specific staining or staining types may result in heavier cleaning fees. As these will require specialist cleaning. 

    Please note: All damages or staining made before your rental, will not be considered your fault and will be taken note of and listed in the garment condition description. 

     

    1. Modifications to our website/ service

    Prices for our products are subject to change without notice. 
    We reserve the right at any time to modify or discontinue the Service (or any part or content thereof) without notice at any time. 
    We shall not be liable to you or to any third-party for any modification, price change, suspension or discontinuance of the Service.

     

    1. Ring Light Selfie Booths

    We offer... 4 hour, 12 hour and 24 hour packages. We require the item to be returned by the end of the period. The time period starts at pick up/ drop off.

    We will only rent to the Auckland Area.
    You agree that you are liable for any damages caused during the rental of the ring light selfie booth. And that you will be required to pay compensation in order to repair these or for replacement. You also agree that you will return the booth on time.

     

    1. Order modifications

    Orders can be modified prior to postage or pick up. This can be either the garment itself or the rental period dates. Please contact us to do so.

    If a customer changes garments and the new garment is of a higher rental fee, this is required to be paid in order to confirm the modification to the booking. If a customer changes garments to another of a lesser rental fee, the customer will only be refunded the difference if the original dress is rebooked for the same dates.

     

    1. Cancellations/ Refunds

    The following policy is extracted from our full rental agreement. 

    Our refund/ cancellation policy ensures fairness for both us as a small business & you the customer. If your order has been sent or picked up we are unlikely to be able to get the garment rebooked for the same dates. Please keep in mind that we have held the garment from other customers for your booking. We have also undertaken the work required to complete the rental service, this involves cleaning in preparation for your rental, the time taken to prep the garment & then to post or pack it for collection. 

    Cancellations/ Refunds

    **ALL RENTALS DEEMED APPLICABLE FOR A REFUND WILL HAVE A $5 ADMIN FEE DEDUCTED. This is due to Shopify processing fees & administration. 

     

    Cancellations made within 24 hour's of order placement:

    We offer a 24 hour cancellation policy (the 24 hour window is strictly from the time of order, first contact must be received within 24 hours of this time), from the time of booking placement, in which the customer can contact us to cancel the rental and receive a full refund (Minus the $5 fee) should the item have not been packed for postage or pick up OR made within 3 working days of the event date.

     

    Cancellations made after the 24 hour window:

    • If a rental is cancelled in advance by notifying us and the garment is then rebooked for the same dates by another customer, we will then provide a refund minus the $5 admin fee. Please get in contact with us so that we can make the garment available & put you on our list to monitor for rebooking. 
    • If a rental is cancelled prior to the item being sent or put out for pick up, the renter can opt to receive a store credit voucher. 

     

    Refunds & credits are not offered (As further described below) for:

    • Change of mind, simply not liking the garment on or choosing to not wear the garment.
    • Fit/ sizing related issues.
    • Details about garments which are already prescribed. 
    • When rentals have already been shipped or packed for pick up.
    • Flaws which have been described or are within 'expected' rental garment condition. 
    • Rentals that arrive late from orders placed less than 3 full working days in advance of the rental start date

    Refunds are provided in situations where we believe we have been at fault, this is at our discretion. We work tirelessly to provide beautiful rentals to all our customers & value our integrity as a business.

    We do not offer refunds for a rental due to 'change of mind' (ie. cancellations). Renting a garment is at your own risk in terms of how it will suit you, its fit or in person appearance. We can for many of our garments provide other customer photos. We are also happy to modify orders prior to them being completed.

    We do not offer refunds for not wearing a garment. Please remember when we have undertaken the work to complete your rental & have fulfilled our service to you. This includes holding the garment availability from other customers & removing it from our collection.

    We do not offer refunds for sizing or fit related issues. We do our very best to provide label sizes, recommended sizing, appearance, length and more on our rental listings.  We are also happy to provide measurements, size guides and discuss our opinion on the sizing/fit of a garment. Please note our recommendations may not always be entirely accurate or represent the actual fit on you. Please also ensure you measure yourself against the garments sizing chart prior to booking. 

    We do not offer refunds for prescribed or acknowledged specifics about a garment (Eg. Fabric type, design aspects, flaws). Please read through our garment descriptions & browse all photos listed with our garments. Please keep in mind that we are not the designer of the garment and so unless alterations are listed then our garments are as per manufactured. 

      Swap out garments can also usually be arranged based on availability for pick up rentals during weekdays. Swap outs will be required to pay any difference in pricing. They will not be refunded if the swap out garment is less than the original.

      We do not offer refunds or store credits for any orders placed less than 3 working days in advance of start periods or any placed after Wednesday 2pm on the same week of its Friday, Weekend or Monday rental. These are classed as late orders which are made at the renters own risk, given we were not provided enough time to ensure this garment was sent early enough to avoid potential postage delays.

      All orders applicable for a refund that were placed using store credit are not applicable to refunds, instead the store credit will be reissued. 

      Store Credit Voucher's ( Credits ) will only be valid for 12 months from date of issue.

       

      1. Returns/ Return Cards/ Return bags (pick-ups)

      Please ensure you return your garment either by dropping it back to us or posting it, by the date stated on your return card. Return dates are the date the item must be posted by/ dropped back by.

      We rely heavily on trusting renters to return items in time. By not doing so you are potentially affecting another renters garment for their special event.

      Please only return posted garments in our prepaid return bags to post office counters. Do not use post office drop boxes. Drop boxes will result in the parcel being sent in letter post which takes an extended duration. Late fees will apply if returns are posted in drop boxes.

      Should you lose your bag please contact us and we will email you through the shipping label to print on an A4 piece of paper and then stick to a postage bag. 

      Please do not ship back pick up rentals. Please contact us first if you need to ship back a pick up rental. Late fees will apply if you ship the item back for a pick up rentals.

      All return cards must be returned with the garment, as to align with our sustainable approach. All cards not returned will require a $20 fee.

       

      1. Late Fees

      If the garment is not correctly posted back to us at a NZPost counter (before 4pm) OR received via drop off to the pick up location by your selected return date, we require a $20 per day late fee for every day past your agreed rental end date AND/ OR compensation for any loss of income caused by this. 

      If you return a garment late and due to this another rental has to be cancelled, you are required to pay compensation to the value of the rental that has had to be cancelled.

      The end of your rental period is stated on your return card, calendar booking confirmation & return reminder email. This is typically the next working day following your event.  

      Due to the postal system being closed on weekends. Rentals over weekends, must be returned by the following Monday. Generally rentals must be posted back the next working day following you event. If the following Monday is a public holiday, please send back the garment on the next normal working day.

      Incorrect methods of returning rental garments includes the use of:

      • -Your own postage (Particularly economy post)
      • -Using letter post drop boxes instead of post office counters
      • -Offloading your return duties to a third party which results in its late return (EG. Hall staff, work postage areas) 

      Late fees also apply to late payments of replacement costs of garments, damage and cleaning compensation.

       

      1. Bulk Rentals & Gift Cards

      All bulk rentals are bound to the same rental agreement as normal rentals.

      Should an item be returned late without contacting us & for a justifiable reason you waive the right to anymore outstanding bulk rentals in your subscription. 
      Bulk rentals only apply to rentals $85 and under.

      Bulk Rental Subscriptions & Gift Cards are non-refundable.

      The customer who redeems the gift card is solely liable for the rental.

       

      1. COVID-19 

      Our cancellation policy is only within 24 hours since your order is placed. If you let us know within this time frame, and your item has not already been sent nor has been taken from our premises, you will be eligible for a full refund via the original payment method. 

      Any time after this, you will only be eligible for a credit voucher code for the full amount you have paid. The credit voucher code will last up to 12 months and you must use it up within this time frame ( the code will be sent to and only be used on our site). For a credit voucher code, the garment must not have already been sent off to you by us. As COVID19 is going to be within our community for a while, placing a rental order is at your own risk due to the regulations around COVID19. We will no longer be offering the credit voucher code if your garment has already been sent to you. 

       

      1. Payment Options 

      The payment methods offered by First Date Rentals through our secure checkout system include:

      • Visa
      • Mastercard
      • American Express
      • Laybuy
      • Afterpay
      • Apple Pay
      • Shopify Pay
      • Google pay

      We do not hold or take bookings prior to payment being made.

       

      1. Limitations of our Liability

      First Date Rentals holds no liability to you or any other third party, for any unforeseen circumstances or circumstances due to errors in information given to us by the renter, that result in any damage to the item, non-delivery, or loss of item. You solely hold responsibility for the item during the rental period, if any damage and or claims are made against you as a result of occurrences that happened while you were responsible for the item regardless of whether or not they were your own doing or out of your control, you will be held solely responsible for the costs incurred.

      First Date Rentals will not be liable to the Renter or any third party for any damage or loss resulting from any defect.

       

      1. Our commitment to you

      We pride ourselves on our customers and absolutely love to see you stun in our garments! We cannot wait to see your photos! Therefore, we will do our absolute best to provide customers with the best service and their gorgeous garments!

      By placing a booking with First Date Rentals, we agree to deliver the correct garment booked in the correct listed sizing by the rental period start date. We ensure that all products match the quality level expected of a rental garment and are cleaned and ready to wear. Garment flaws are listed or you will be contacted in the event of changes to a garments condition.

      We are a rental company, therefore our garments are pre-worn and minor signs of wear are to be expected.

       

      1. Your Obligations

      Your obligations are outlined in this rental agreement. Please read it thoroughly.

      Once the garment has been delivered, you are then responsible for its safety and condition. Therefore, please look after it!

      You the renter have an obligation to.. but not limited to

      • Taking care of the items to the best of your ability.
      • Do not alter or wash garments.
      • Pay compensation as required by breach of the First Date Rentals rental agreement as ticked at checkout.
      • Return the garment correctly and on time as stated on your return card.

      Any false reviews of our business will incur compensation for defamation. This includes retaliatory reviews. 

       

      1. Customer Care

      If you have any questions, feedback or issues with your order please contact First Date Rentals through one of the following contact options.

      Instagram Direct Message- @Firstdaterentals

      Email- Firstdaterentals@gmail.com

      We will aim to respond to your enquiry if not immediately within 2 working days.

       

        1. For sale Items

        All purchases of 'for sale' items are final.

        These cannot be returned or exchanged. We describe any defects in the description & photographs. 

         

        1. Privacy policy

        Our Privacy Policy can be visited here https://firstdaterentals.co.nz/pages/privacy-policy 

         

           26. Termination

        The obligations and liabilities of the parties incurred shall survive the termination of this agreement (the rental period) for all purposes.
        These Terms of Service are effective unless and until terminated by either you or us. Renters can only terminate the service/ agreement prior to us completing the packing or postage of your order through notifying us of cancellation. 

        If in our sole judgment you fail, we suspect that you have failed, or may intend to fail, to comply with any term or provision of this rental agreement, we may terminate the agreement. If a service is terminated prior to initiating we will refund the party minus any outstanding debt to us. 

        We reserve the right to refuse service to anyone, for any reason (of which we do not have to disclose), at any time. This includes: showing animosity or disrespect toward our staff, unfaithful behaviour during a previous service, failure to pay outstanding debt. 

        We reserve the right to request additional Identification for any order placed. This may include providing a passport, drivers license etc. Should this information not be provided upon request we reserve the right to terminate the service. 

        You understand that your content (not including credit card information), may be transferred unencrypted and involve (a) transmissions over various networks; and (b) changes to conform and adapt to technical requirements of connecting networks or devices. Credit card information is always encrypted during transfer over networks. 

         

        First Date Rentals x