FAQ

Q: When do I need to return my items?

A: Items need to be returned ASAP. Your rental return date is also listed on your return card included with your garment. All items rented for the weekend must be shipped back to us on the following Monday. You will select a day based on when your rental begins, and this will generate the date it needs to be posted by. Any later than this will require a $20 per day fee.

Q: If I order late when will my order be posted?

A: We First Date Rentals, try to ship items as early as possible for the coming weekend, this is usually on Tuesday/ Wednesday when most rentals are also returned. We offer same day postage for late orders placed before 2pm, orders placed after this time will be shipped the following day. 

Q: Do you do try ons?

A: Yes! Message us to book a try on in Epsom! 

Q: Do you do postal try ons?

A: No we do not sadly!

Q: Can I drop my items back?

A: Yes! We are happy for you to do this to our address in Epsom! Dm us for the address!

Q: Is there a bond required?

A: All rentals do not require a bond. 

Q: What happens if i lose or damage an item?

A: Although we hope this doesn't happen, we hope you would contact us and we will agree a suitable price to compensate the damage. Read further about this in our rental agreement.

Q: How much is shipping?

A: Shipping is $12 for nationwide overnight. An extra $3 is charged for rural deliveries.

Q: Do you offer saturday shipping?

A: Yes we do! This is an option at checkout!

Q: Do you rent over new years?

A: Unfortunately we do not, this is for the safety of our garments.

Q: Can I post back a drop off?

A: Yes however we prefer if you are wanting to do this, to request a return bag from us to be picked up with your rental. However if you are posting it yourself the item MUST be put on overnight tracked courier and the renter must supply us with the tracking.