Orders placed before 2pm for close proximity event dates will be shipped the same day.
Orders placed after 2pm for close proximity event dates will be shipped the following working day.
Sorry, we only ship NZ wide.
Yes! We offer pick ups in Epsom, Auckland. Please feel free to select pick up as your shipping option when completing an order.
Pick up orders will receive pick up emails with collection details the day prior to their rental start date.
Please first contact us for any last minute pick up orders.
No, we understand staining/ damage can occur during rentals. Please send the garment back as is & notify us in advance.
Typically, for minor staining we can remove this ourselves under standard cleaning which is included in the rental. However for more significant or hard to remove stains however we may charge specialist dry cleaning fees.
For all damage to our garments we do require repair costs to be covered.
For further information please refer to the rental agreement.
Please remember we are a garment rental company, therefore items should not be expected to be in brand new condition and general wear is expected.
However, importantly we acknowledge they must be in wearable condition with minimal damage/ staining and appropriate for wear. There will always be an element of wear to these dresses. Expected wear & tear for a rental garment includes minor flaws such as micro pulls, small loose threads, minor knicks to fabric or stitching. We do our best to make note of any significant wear and tear in garment condition descriptions. Cleaning and repairs are always done to the best of our ability but changes to the garments condition can always occur between booking and your rental. We will contact you in the event of significant condition changes or attach notes inside the garment for minor changes.
Sure! We offer extended rentals 5-6 days for these exact circumstances. Extended rentals can be booked to offer extra security for a special event or to have a garment arrive super early!
Our address is kept confidential and only provided where deemed necessary, such as for pick up collections, try ons or returns. Our address will not ever be provided without first placing an order.
No you don't! All garments are shipped with NZ & are non- signature required. However once delivered to your address, you the renter are responsible for its safety.
Our Overnight Courier (return incl) is $13.49.
Our Rural Courier (return incl) is $20.00
Our Saturday Delivery Courier (return incl) is $17.99
We recommend customers select Saturday courier for all Saturday event rentals placed after our Wednesday 2pm cut off. Please select this as your shipping option at checkout.
Saturday delivery is not applicable to rural addresses.
All orders are shipped on NZPost courier 2-3 days prior to the rental start date (Or earlier in the case of a declared rural address). This is unless the order is placed late at the renters own risk. Typically we post on Tuesdays and Wednesdays for Fri/ weekend orders.
You will receive a tracking email once your order has shipped, please monitor this promptly.
We assess all orders affected by postal delays individually, please get in contact with us. You may refer to our rental agreement for further information.
Rural addresses are not applicable for overnight courier. Rural courier takes between 1-3 days. Rural shipping must be selected at checkout so that we are properly informed.
We also suggest selecting your rental start date as the day prior to your event for extra security.
Postal orders must be returned in their prepaid return bags.
Pick ups must be returned to our drop box (not posted).
Please drop your garment in its return bag to your local post office counter. Please do not use postage drop boxes. Alternatively NZ Post offer door pick ups on their website under "Book a pick up". These will work for our return bags!
Return dates are just as important as us getting the rental to you on time! Please only book a rental if you can uphold its return date.
We charge $20 per day late fees for all late returns or incorrectly made returns.
Should your late or improper return affect another customers rental you will also be liable to cover any loss of income.
Garments MUST be returned the next working day after your event. Your rental return date is listed on your return card & in your return reminder email. All garments rented for the weekend must be shipped back to us on the following Monday. Garments returned late will be charged a $20 per day late fee & for any loss of income.
Yes! We are happy for you to do this to our address in Epsom! Contact us for the address & details.
We strongly advise all pick up orders must be dropped back. However if you must post it back please contact us first. Late fees may apply in this case.
Importantly, all rentals shipped back without a prepaid return bag must be sent on overnight NZPost courier & the tracking must be forwarded to us.
You can also request a return bag from us to be picked up with your rental.
Please drop the garment back in its return bag to the post office the next working day.
If you still have the card feel free to message us for the address to post or drop it back to, to avoid the fee. Please help us in our endeavour to be more sustainable!