Cancellation & Refund Policy

Cancellation Policy

At First Date Rentals, we aim to balance fairness for our customers with the realities of operating a small business.

When you place a booking, that garment is reserved exclusively for you—preventing others from hiring it. Each booking involves time and costs for garment preparation, cleaning, packaging, and postage arrangements.

Our policy aligns with the Consumer Guarantees Act, and the key terms are outlined below:

How to Cancel

Please email admin@firstdaterentals.co.nz with your order number to request a cancellation.

Cancellation Policy

Within 24 hours of booking

  • Eligible for a full refund, minus a $5 processing fee.

  • Not valid if the item has already been packed, or if the booking is within 3 days of your event.

7+ days before rental start date

  • Refund minus a $35 cancellation fee.

4–6 days before rental start date

  • Store credit (valid for 6 months) minus a $35 cancellation fee.

3 days or less before rental start date

  • No refund or store credit.

Note:

  • This policy applies to each garment booked. 
  • Try-on costs are non-refundable.

Late Orders

Orders placed less than 3 full working days before the rental start date are considered late orders. These are placed at the customer’s own risk.

  • No refunds or store credits will be issued for late cancellations or failure to deliver/collect.

Exchanges & Date Shifts

  • You may exchange a garment for another (subject to availability). If the replacement garment has a higher rental price, the difference will apply.

  • You may also shift your booking dates (subject to availability). However, the cancellation policy always applies to the original rental date.

    • Example: If your original booking date has passed, no refund or credit will be issued even if you shifted the date.

 

Refund Policy

Refunds or store credits are not offered in the following situations:

  • Change of mind – deciding not to wear the garment or not liking how it looks on after it has been prepared and the service fulfilled.

  • Fit or sizing issues – Fit varies from person to person, and may differ in length, proportions, or overall appearance when worn.

  • Predescribed details – aspects of the garment already outlined in the description or photos (e.g. fabric type, design features, or noted flaws).

  • Orders already processed – once the garment has been packed for postage or collection we are unable to process a cancellation.

  • Normal rental garment wear – minor flaws or signs of wear that fall within the expected condition of a rental garment. 

  • Late orders – bookings placed less than 3 working days before the rental start date, or after Wednesday 2pm for a weekend hire. These are placed at the customer’s own risk, and no refund or credit will be issued if delivery is delayed or unsuccessful.

  • Try-ons not available – if we are unable to facilitate a try-on prior to your event due to existing bookings. Try-ons are subject to garment availability and are not guaranteed.

Refunds are only provided where we determine we are at fault. This is assessed at our discretion, and we take integrity and fairness seriously in every case.

Sizing & Fit

We provide detailed size guides, label sizing, measurements, photos, and recommendations to assist you in selecting the right garment. However, fit will always vary between individuals. It is the customer’s responsibility to review the size information, compare measurements, and determine the most suitable fit before booking.

Exchanges / Swap Outs

  • Exchanges may be arranged for fufilled pick-up rentals only, subject to garment availability. These must be organised within our work hours. 

  • If the replacement garment is more expensive, the price difference will apply. If it is less expensive, no refund will be given.

Store Credit Terms

  • Store credits are valid for 6 months from the date of issue.

  • Orders originally paid with store credit and later deemed eligible for a refund will have the credit reissued (no cash refunds).