Refund/ Cancellation Policy

The following policy is extracted from our full rental agreement. 

Our refund/ cancellation policy ensures fairness for you the customer and for us as a small business.

Please keep in mind that by placing a booking we then hold this garment's availability from other customers for your booking. To pack or ship a garment we invest time in preparing the garment for your hire, including cleaning, garment preparation work, packaging and organising postage.

Our cancellation policy strictly follows the guidelines set by the consumer guarantee's act as further described here

 

CANCELLATION POLICY

OUR CANCELLATION POLICY HAS BEEN UPDATED AS OF MON 1ST JULY 2024. ALL ORDERS PLACED FROM THIS DATE ARE BOUND TO OUR UPDATED CANCELLATION POLICY.

24 hour cancellation window: We have a 24-hour cancellation policy, which starts from the time of the order. Customers must contact us within 24 hours of this time to be eligible for a full refund, minus a $5 payment processing fee, provided that the item has not been packed for postage or pick-up, or is within 3 working days of the event date.

Cancellations made 7+ days prior to the rental start date: Refund minus a $35 cancellation fee (Try on costs are nonrefundable). We are also happy to shift dates for an order for no fee, as long as we are notified 7+ days prior. 

Cancellations made less 7 days (but more than 3 days) or less prior to the rental start date: Store credit (valid for 6 months) minus $35 cancellation fee.

Cancellations made 3 days or less prior to the rental start date: We do not provide store credit or refund for late cancellations.

The cancellation policy applies per each garment booked. 

Late orders: Orders are considered late if they are placed less than 3 full working days before the rental start date. No refund or store credit will be provided in the event of cancellation or failure to deliver/collect by the start date. Late orders are placed at the customers own risk. 

Exchanges: We are pleased to make modifications to the garment in an order, subject to the availability of our other garments. There is no fee for this unless the garment you exchange to has a higher rental price.

 

Refunds & credits are not offered (As further described below) for:

  • Change of mind, simply not liking the garment on or choosing to not wear the garment.
  • Fit/ sizing related issues.
  • Details about garments which are already predescribed. 
  • When rentals have already been shipped or packed for pick up.
  • Flaws which have been described or are within 'expected' rental garment condition. 
  • Rentals that arrive late from orders placed less than 3 full working days in advance of the rental start date
  • If we are unable to facilitate a try on of the garment prior to your event date.

Refunds are only provided in situations where we believe we have been at fault, this is at our discretion to assess. We work tirelessly to provide beautiful rentals to all our customers & value our integrity as a business.

We do not offer refunds or credits for a completed rental due to 'change of mind' . Renting a garment is at your own risk in terms of how it will suit you, its fit or in person appearance. We can for many of our garments provide other customer photos. We are also happy to modify orders prior to them being completed.

We do not offer refunds or credits for not wearing a garment. Please remember when we have undertaken the work to complete your rental & have fulfilled our service to you. This includes holding the garment availability from other customers & removing it from our collection.

We do not offer refunds or credits for sizing or fit related issues. We do our very best to provide label sizes, recommended sizing, appearance, length and more on our rental listings.  We are also happy to provide measurements, size guides and discuss our opinion on the sizing/fit of a garment. Please note our recommendations may not always be entirely accurate or represent the actual fit on you. Please also ensure you measure yourself against the garments sizing chart prior to booking. 

We do not offer refunds or credits for predescribed or acknowledged specifics about a garment (Eg. Fabric type, design aspects, flaws). Please read through our garment descriptions & browse all photos listed with our garments. Please keep in mind that we are not the designer of the garment and so unless alterations are listed then our garments are as per manufactured. 

We do not offer refunds or store credits for any orders placed less than 3 working days in advance of start periods or any placed after Wednesday 2pm on the same week of its Friday, Weekend or Monday rental. These are classed as late orders which are made at the renters own risk, given we were not provided enough time to ensure this garment was sent early enough to avoid potential postage delays.

We do not offer refunds or credits if we are unable to facilitate a try on of the garment prior to your event date. Please only place a booking if you are happy with a garment. We cannot guarantee you will be able to try on any specific garment during a try on as bookings are always prioritised. Many of our garments are booked out back to back during busy periods so please keep this in mind when placing a booking.

Swap out garments can also usually be arranged based on availability for pick up rentals during weekdays. Swap outs will be required to pay any difference in pricing. They will not be refunded if the swap out garment is less than the original.

All orders applicable for a refund that were placed using store credit are not applicable to refunds, instead the store credit will be reissued. 

Store Credit Voucher's ( Credits ) will only be valid for 6 months from date of issue.

 

Cancellation policy for orders placed prior to July 1st

**ALL RENTALS DEEMED APPLICABLE FOR A REFUND WILL HAVE A $5 ADMIN FEE DEDUCTED. This is due to Shopify processing fees & administration. 

 

Cancellations made within 24 hour's of order placement:

We offer a 24 hour cancellation policy (the 24 hour window is strictly from the time of order, first contact must be received within 24 hours of this time), from the time of booking placement, in which the customer can contact us to cancel the rental and receive a full refund (Minus the $5 fee) should the item have not been packed for postage or pick up OR made within 3 working days of the event date.

 

Cancellations made after the 24 hour window:

  • If a rental is cancelled in advance by notifying us and the garment is then rebooked for the same dates by another customer, we will then provide a refund minus the $5 admin fee. Please get in contact with us so that we can make the garment available & put you on our list to monitor for rebooking. 
  • If a rental is cancelled prior to the item being sent or put out for pick up, the renter can opt to receive a store credit voucher. 

  

Cancellations made within 3 working days of the rental start date:

We do not offer refunds or credits for cancellations made within 3 working days of the rental start date. 

 

Refunds & credits are not offered (As further described below) for:

  • Change of mind, simply not liking the garment on or choosing to not wear the garment.
  • Fit/ sizing related issues.
  • Details about garments which are already predescribed. 
  • When rentals have already been shipped or packed for pick up.
  • Flaws which have been described or are within 'expected' rental garment condition. 
  • Rentals that arrive late from orders placed less than 3 full working days in advance of the rental start date
  • If we are unable to facilitate a try on of the garment prior to your event date.

Refunds are only provided in situations where we believe we have been at fault, this is at our discretion to assess. We work tirelessly to provide beautiful rentals to all our customers & value our integrity as a business.

We do not offer refunds or credits for a rental due to 'change of mind' (ie. cancellations). Renting a garment is at your own risk in terms of how it will suit you, its fit or in person appearance. We can for many of our garments provide other customer photos. We are also happy to modify orders prior to them being completed.

We do not offer refunds or credits for not wearing a garment. Please remember when we have undertaken the work to complete your rental & have fulfilled our service to you. This includes holding the garment availability from other customers & removing it from our collection.

We do not offer refunds or credits for sizing or fit related issues. We do our very best to provide label sizes, recommended sizing, appearance, length and more on our rental listings.  We are also happy to provide measurements, size guides and discuss our opinion on the sizing/fit of a garment. Please note our recommendations may not always be entirely accurate or represent the actual fit on you. Please also ensure you measure yourself against the garments sizing chart prior to booking. 

We do not offer refunds or credits for predescribed or acknowledged specifics about a garment (Eg. Fabric type, design aspects, flaws). Please read through our garment descriptions & browse all photos listed with our garments. Please keep in mind that we are not the designer of the garment and so unless alterations are listed then our garments are as per manufactured. 

We do not offer refunds or store credits for any orders placed less than 3 working days in advance of start periods or any placed after Wednesday 2pm on the same week of its Friday, Weekend or Monday rental. These are classed as late orders which are made at the renters own risk, given we were not provided enough time to ensure this garment was sent early enough to avoid potential postage delays.

We do not offer refunds or credits if we are unable to facilitate a try on of the garment prior to your event date. Please only place a booking if you are happy with a garment. We cannot guarantee you will be able to try on any specific garment during a try on as bookings are always prioritised. Many of our garments are booked out back to back during busy periods so please keep this in mind when placing a booking.

Swap out garments can also usually be arranged based on availability for pick up rentals during weekdays. Swap outs will be required to pay any difference in pricing. They will not be refunded if the swap out garment is less than the original.

All orders applicable for a refund that were placed using store credit are not applicable to refunds, instead the store credit will be reissued. 

Store Credit Voucher's ( Credits ) will only be valid for 12 months from date of issue.