Shipping, Pick up & Return Info

Pick Ups

  • If you’ve selected pick up, you’ll receive a dedicated pick up email with full collection details.

  • These are sent the working day prior to your rental start date. Please also check spam/junk folders, as they can occasionally land there.

  • If you need to collect earlier, please book an extended rental to cover the extra time.

  • Returns must be made to the same address where the garment was collected, on your return date.

  • Pick up rentals must be dropped back in person — they cannot be returned via your own courier bag or regular post. Doing so may cause delays and result in late fees.

Shipping

  • All parcels are shipped via NZPost through our Go Sweet Spot business account.

  • NZPost operates on weekdays only (excluding public holidays). Saturday delivery is available for non-rural addresses when selected at checkout.

  • You’ll receive a tracking number by email once your parcel has been collected by our courier. 

  • Labels are automatically generated from the details entered at checkout, so please ensure your address is correct.

  • Garments are sent 2–3 working days before your rental start date. For weekend rentals, we typically ship on Tuesday or Wednesday.

  • For urgent or late orders, we offer same-day dispatch for bookings placed before 2pm. Orders after this will be sent the next day.

Please monitor your tracking closely. Renters are responsible for monitoring their own tracking & contacting NZPost promptly if issues arise.

Shipping Options

  • Overnight Courier: Estimated as overnight, but not guaranteed.

  • Rural Delivery: Usually takes 2  days. Rural addresses must be declared at checkout in the selected shipping option.

  • Saturday Delivery: Recommended for late orders placed midweek, but not available for rural addresses.

Please ensure you select the correct option, as compensation cannot be offered if the wrong method is chosen.

Courier Delays & Contacting NZPost

  • To track, use the NZPost or Go Sweet Spot website, or the link in your tracking email.

  • If your parcel is delayed, please contact NZPost urgently on +64 9 977 0102. Depot collections can often be arranged if it has reached your local depot.

  • We are happy to assist with investigations and follow up with NZPost. Please email us at admin@firstdaterentals.co.nz 

Delivery Issues

  • If tracking shows “delivered”, responsibility transfers to the renter. Proof of delivery within your property boundary counts as receipt.

  • If your parcel cannot be located, please contact NZPost and us immediately so an investigation can be launched.

Late or Missed Deliveries

  • If your garment doesn’t arrive by your rental start date, please contact us immediately.

  • Refunds are offered if the late delivery is due to a late return from a previous renter.

  • Compensation is not provided if a garment arrives late due to a redirection. Redirections are made at the risk of the renter as these often delay parcels.

  • NZPost delays are outside our control and are not eligible for shipping cost refunds.

  • Refunds or credits where appropriate will not be provided until the parcel is recovered, returned to us or the NZPost investigation is complete.

Late Orders

  • Orders placed after Wednesday 2pm cut-off times or less than 3 working days in advance are considered late orders and are made at the renter’s own risk.

  • No refunds or credits are provided if these arrive after the rental start date.

  • We recommend Saturday delivery be selected for late orders for extra security, although this does not guarantee delivery.

 

Returns

  • Postal returns: Use the prepaid shipping bag provided. Drop at an NZPost counter by 4pm on your return date.

  • Do not use letter drop boxes outside of post offices or hand your parcel to third parties (hall staff or work collection areas). NZPost counters MUST be used only.

  • Pick up returns: Place the garment back inside the branded bag and return it to our drop box or doorstep, then let us know once it’s been dropped off.

Late or incorrectly made returns incur $20 per day fees and/or charges for cancellations of subsequent rentals. This includes shipping items back on your own shipping & using economy/ letter post instead of courier. 

If you’ve lost your return bag, please contact us immediately for a replacement label. If this isn’t possible, you must return on NZPost Overnight Courier (yellow ticket) and provide tracking.