Shipping & Delivery

COVID UPDATE: There are large delays throughout the country. Particularly in Auckland and Waikato! Please order early! Also note that placing an order late during this time is at your own risk. 

 

How we ship?

We First Date Rentals, try to ship items as early as possible for the coming weekend, this is usually on Tuesdays or Wednesdays when most rentals are also returned. We offer same day postage for late orders placed before 1pm, orders placed after this time will be shipped the following day. 

All parcels are shipped via NZPost or Courier Post. Courier Post/ NZPosts network only functions on weekdays- unless a Saturday delivery ticket is used. Therefore we can only ship on weekdays. We only offer overnight tracked courier shipping for $12, this includes a prepaid return bag. 

Your tracking number will be sent to you via email or text message when your item has been packaged by us. Please contact us if you have not received your tracking number. 

Renters should monitor their parcels closely and contact Courier Post urgently should issues arise. 

We aim to ensure we send rentals placed well in advance on overnight tracked shipping at least 2 days in advance of the rental start date. This is in order for the garment to arrive on time based on the NZPost/ Courier Post guidelines for shipping times although this is subject to delays. This can be checked via your tracking which shows the target delivery date.

Overnight shipping is estimated to be overnight. Although rarely there are shipping delays that affect the items ability in meeting this estimate. Therefore overnight tracked shipping as stated by Courier Post is never guaranteed to deliver the following business day, as it is subject to processing delays.  

Rural shipping is estimated to take 1-3 days to arrive. If you do not select Rural shipping for a rural address, we are not liable if the item does not arrive in time.

Renters who incorrectly select pick up instead of shipping, will not be offered any form of compensation if the garment does not arrive to them in time. Please carefully select your shipping option, and double check this on your order confirmation.

 

Steps to contact Courier Post

To track your item please go to the NZ post tracking website, this can be used to track both NZPost parcels and Courier Post parcels. Or click the tracking link on your email. We advise constantly monitoring your tracking.

Shipping delays do occur. If your item has been delayed, please contact NZPost/ Courier Post on 0800 268 743 as soon as possible. Do not enter the tracking number when prompted (Doing this will only mean the system reiterates tracking updates to you). Rather keep hitting # until it connects you to a representative (Usually 3 times).

We ask that receivers contact Courier Post for issues as this is the items postal carrier and we unfortunately have no control over delays. When contacting Courier Post we advised that sometimes depot pick ups can be arranged if the item has reached your local depot. 

Your item has been shipped- What's next?

To track your item please go to the NZ post tracking website, this can be used to track both NZPost parcels and Courier Post parcels. Or click the tracking link on your email. Please monitor your tracking closely.

We are not liable for communications between our customers and Courier Post. Although in some circumstances we may try assist, this does not make us liable for the communication involved.

 

Delays/ Issues in the Courier Network

In the event of delays/ issues when your parcel is in the Courier Network. We ask that receivers contact Courier Post. Please also contact us to let us know if the garment is delayed incase we can offer advice- we are happy to try help!

Should an item say delivered but can not be located by the renter, the renter must urgently contact NZ Post. As this means the item is determined to be with you and your responsibility. When contacting Courier Post we also advise that sometimes depot pick ups can be arranged if the item has reached your local depot. Contact must be made urgently to us and Courier Post in the even of a missing or extremely delayed parcel. 

We, First Date Rentals are not liable for postal faults, attempted deliveries, delays in shippingmisdirects, issues generated by redirecting a parcel  (if the correct address has been printed) or any kind of shipping delay once the item is posted/ picked up by our courier. 

We do not offer refunds for garments that arrive late due to postal delays. Cases are assessed on an individual basis by us however. Garments which arrive after the renters event date will however be subject to store credit. Please email us if this occurs and we will set you up a store credit to the value of your garments rental cost. 

Orders that do not arrive in time due to late returns will be offered a full refund should the garment not arrive on time. We will contact the renter as soon as we know an item is returning to us late, so the renter will know if this applies to them and that the item is being sent late.

We do not offer refunds or store credits for orders placed on the Wednesday, Thursday or Friday prior to the rental period as we were not given enough time to ensure these were sent earlier to avoid potential delays.

By agreeing to our rental agreement you exempt us from any liabilities due to postal delays.

 

How late can I place an order?

The earlier you place an order the better! Please check with us prior to ordering if you are ordering late as we may be able to offer guidance on whether it is worth ordering.

Rural addresses require orders to be placed at least 3 days in advance, although this does not guarantee delivery, these parcels typically take 2-3 days.

We do not recommend ordering 1-2 days before your event due to unforeseen errors in shipping, although 2 days is likely enough time. Ordering 1-2 days before your event is at your own risk if the item does not arrive in time, no refunds will be offered for these orders.

 

I am a pick up!

Pick ups are required to return garments to the drop box on the return date.

Pick ups will be contacted 1 day prior to their rental start period with a pick up email- please respond to this.

You agree you will not send a picked up rental back in your own return bag. You also agree you will not send an item back on normal post, this will mean you will be charged for late fees as this type of postal service takes at least 4 days. 

 

I have lost my return bag

You also agree should you lose your return bag, that you will not send the item back without contacting us first as we may be able to forward you a label to print on paper. Should you not have access to a printer you agree you MUST send the garment back on overnight courier (yellow ticket). Should you send the item back incorrectly or on economy post you will be liable for late fees and any rentals we must cancel.